Job Title: Online Customer Service & Returns Coordinator (Tech Business)

Location: On-site (parking available)
Hours: Monday to Friday, 9:00am–6:00pm (lunch break)
Salary: £26,000–£28,000 per annum (DOE)
Job Type: Full-time, permanent/ongoing
Recruiting: Vanta Staffing (on behalf of our client)

Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression.

The Role

You’ll be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you’ll support the warehouse with order picking/packing and returns processing.

Key Responsibilities

  • Handling customer complaints and queries via email (majority of the role)

  • Investigating issues and delivering clear, fair resolutions

  • Logging and updating cases through the online system

  • Occasional customer phone calls where needed

  • Supporting the warehouse team at busy times:

    • Picking and packing orders

    • Processing returned goods and booking items back in

    • Creating return labels and managing returns administration

    • Updating systems with outcomes and actions taken

What We’re Looking For

  • Strong written communication skills (clear, professional email writing)

  • Calm, solutions-focused approach to complaints and challenges

  • Organised with good attention to detail

  • Confident using systems and learning new processes (training provided)

  • Positive work attitude and reliability

  • Looking for ongoing work and career development

What’s On Offer

  • £26,000–£28,000 per annum depending on experience

  • Monday–Friday, 9am–6pm (no weekends)

  • On-site parking

  • Training provided and opportunity to grow within the business

  • Friendly, supportive working environment

To apply: Please submit your CV today. A member of the Vanta Staffing team will be in touch with suitable applicants.

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Rate of Pay

£26,000.00 – £28,000.00 per Annum

Job ID – ONLINE CS

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